This Privacy Policy outlines how we collect, use, and protect your information when you use our services. It explains your privacy rights and the legal protections available to you.

We utilize your personal information to deliver and enhance our services. By using our platform, you consent to the information practices described in this Privacy Policy.

Terms beginning with capital letters are defined below. These definitions apply whether the terms appear in singular or plural form.

• Affiliate: An entity that controls, is controlled by, or shares common control with a party, where “control” means owning 50% or more of voting shares or securities
• Country: Telangana, India
• Company: Refers to Listening Ears (also referenced as “the Company”, “we”, “us”, or “our”)
• Device: Any equipment capable of accessing our services, including computers, mobile phones, or tablets
• Service: Our website platform
• Third-party Social Media Service: External services or content that may be integrated with our platform
• Website: Listening Ears platform, accessible from our web address
• User/You: The person or entity accessing our services

We may request personally identifiable information that allows us to contact or identify you, including:

• Email address
• Full name
• Phone number
• Usage data

We automatically gather usage data when you interact with our services, which may include:

• Device IP address
• Browser type and version
• Pages visited on our platform
• Visit timestamps and duration
• Device identifiers and diagnostic information

For mobile users, we may also collect:

• Mobile device type and unique ID
• Mobile IP address
• Operating system details
• Mobile browser information

We employ cookies and similar technologies to monitor platform activity and store information. Our tracking methods include:

• Essential Cookies: Session-based cookies necessary for core functionality and user authentication
• Acceptance Cookies: Persistent cookies that remember your cookie preferences
• Functionality Cookies: Persistent cookies that save your preferences and settings

You can configure your browser to reject cookies, though this may limit certain platform features.

We process your personal data for these purposes:

• Service Delivery: Providing, maintaining, and monitoring our platform
• Account Management: Managing your registration and access to features
• Contract Performance: Fulfilling agreements for purchased services
• Communication: Sending updates, notifications, and relevant information via email, phone, SMS, or push notifications
• Marketing: Sharing news and offers about similar services (unless you opt out)
• Request Management: Responding to your inquiries and support requests
• Business Operations: Supporting mergers, acquisitions, or asset transfers
• Analytics: Analyzing usage patterns, campaign effectiveness, and service improvements

We may share your information in these circumstances:

• Service Providers: With trusted partners who help analyze usage and facilitate communication
• Business Transfers: During mergers, acquisitions, or asset sales
• Affiliates: With related companies under our control, subject to this policy
• Business Partners: For joint product or service offerings
• Public Interactions: When you share information in public areas of our platform
• Legal Compliance: With your explicit consent or as required by law

We retain your personal information only as long as necessary for the stated purposes. Retention periods consider:

• Legal compliance requirements
• Dispute resolution needs
• Policy enforcement
• Security and functionality improvements

Usage data is typically retained for shorter periods unless needed for security or legal obligations.

Your information may be processed at our offices or other locations where processing parties operate. This could involve transfers to jurisdictions with different data protection laws.

By accepting this policy, you consent to such transfers. We implement reasonable safeguards to ensure secure data handling and will only transfer data to organizations with adequate security controls.

You have the right to:

• Access: Request copies of your personal data
• Correction: Update or amend your information
• Deletion: Request removal of your personal data
• Management: Control your information through account settings

We may retain certain information when legally required or for legitimate business purposes.

We may disclose your information when required to:

• Comply with legal obligations
• Protect company rights and property
• Investigate potential wrongdoing
• Ensure user and public safety
• Defend against legal claims

Our platform may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and recommend reviewing their privacy policies.

We may periodically update this Privacy Policy. Changes will be communicated through:

• Email notifications
• Prominent platform notices
• Updated “Last Modified” date

We encourage regular review of this policy to stay informed about our information practices.